We want you to be completely satisfied with your purchase. However, if for any reason you are unhappy with your product, we offer you a simple and transparent return option.
Conditions
1. Return conditions
- Products can be returned within 14 days of receipt of the order.
- The items must be unused, undamaged and in their original packaging.
- Personalized or custom-made products cannot be returned unless they are defective.
2. Return procedure
- To initiate a return, please create a ticket using the form below or contact us using the contact form on our website.
- Upon receipt of your request, we will provide you with a return label.
- As soon as we have received and checked the return, we will refund the purchase price to the original payment method.
3. Shipping costs
- Return costs are borne by the buyer, unless the return is due to an error on our part or a defective product.
- If the item is damaged or faulty, we will cover the return shipping costs and offer either a replacement or a full refund.
4. Refunds
- After receipt and inspection of the return, the refund will be made within 14 days.
- Refunds will be made to the original payment method used at the time of purchase.
5. Exchange
- Should you require an exchange, e.g. due to a defect or damage, please contact us directly. We will send you a replacement product as soon as possible.