Return

We want you to be completely satisfied with your purchase. However, if for any reason you are unhappy with your product, we offer you a simple and transparent return option.

Conditions​


1. Return conditions

  • Products can be returned within 14 days of receipt of the order.
  • The items must be unused, undamaged and in their original packaging.
  • Personalized or custom-made products cannot be returned unless they are defective.

2. Return procedure

  • To initiate a return, please create a ticket using the form below or contact us using the contact form on our website.
  • Upon receipt of your request, we will provide you with a return label.
  • As soon as we have received and checked the return, we will refund the purchase price to the original payment method.

3. Shipping costs

  • Return costs are borne by the buyer, unless the return is due to an error on our part or a defective product.
  • If the item is damaged or faulty, we will cover the return shipping costs and offer either a replacement or a full refund.

4. Refunds

  • After receipt and inspection of the return, the refund will be made within 14 days.
  • Refunds will be made to the original payment method used at the time of purchase.

5. Exchange

  • Should you require an exchange, e.g. due to a defect or damage, please contact us directly. We will send you a replacement product as soon as possible.

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